Your link for upgrading to Yola Silver doesn't work!

  • 1
  • Problem
  • Updated 6 years ago
  • In Progress
you have offered me the opportunity to upgrade to Yola silver at a discount, but when I click through to purchase this...... the page won't load and comes up with an error message

{'sku_error': u'Requires at least one value', 'error': 'sku_error'}

help please. I want to buy this at the discount price
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Chris Billington

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  • frustrated

Posted 7 years ago

  • 1
Photo of John McCarthy

John McCarthy

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Hi Chris,

Where is this link appearing?

I hope this issue can be resolved soon.

John
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Brianna

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Hi Chris,

Sorry to hear you are experiencing this error. I am sure we will be able to sort it out with you. Can you please share where you received this discount? Was it while communicating with a support rep or via a Yola newsletter?

If you could please forward us the correspondence to support@yola.com, we will be able to adjust the link for you. Thanks!
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Jay Barry

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Apparently this is still an issue. I've been trying to renew my account/webpage and I get this error. It happens either when I click a link in an email to renew, or when I log in to my account and try to renew. It's getting kinda annoying since my account expires in a couple of weeks and no one has gotten back to me with this issue. I have a reference number: 00401336
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Stefan, Official Rep

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Hello Jay

Can you please provide your domain name for me to find your Yola account in our system? Thanks.
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Jay Barry

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Hi,

My domain is www.jay-barry.com

Thanks,

Jay
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Stefan, Official Rep

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Hello Jay

An engineer will have a look at this, and I will keep you updated on this thread. I'm sorry for any inconvenience caused.