If you need support from Yola please contact us via firstname.lastname@example.org or make use of our live chat service! We are working on a new approach to community-based support and during this transition period we are not adding any new threads to this forum. Many thanks to everyone who has participated over the years and we look forward to unveiling a new peer-to-peer support system soon!
Make sure you are using the url from the actual video page and not from your channel page. The url should not have the folder "user" in the url address. Please let us know if you continue to have trouble.